Skully

Recent Server Downtime

19 posts in this topic

[Update 11/03/21 23:11 GMT+0] We have heard back from our server host and all servers excluding the Skyblock server have been restored successfully. Whilst the servers are ready to go, we are now facing another issue.

Every one of our servers connects to a database which stores all core player information such as ranks, statistics, player data, login details, punishment history, etc. Unfortunately it turns out that all of our databases are in a server located in the building opposite to the one that caught fire and was destroyed, as a precaution the power to the building will not be turned on until the 19th of March and as a result, the server is inaccessible along with the databases on it.

So while all servers are ready to go, we just don't have our databases to connect them to at this time which is extremely unfortunate as we were hoping to have the server up and running by today. As a result of this, we have no choice but to delay opening the servers until the 19th of March when we regain access to our database. Rest assured however that we have been informed no data has been lost and everything should still be intact when being restored.

Because we are looking at significant downtime for the next 8 days, we don't want to leave our players without anything to play on, we understand a lot of our players love our network and the content we provide, so we will be working on creating a temporary server as soon as possible with a new gamemode while we wait. At this time, we're unsure exactly when we'll have this temporary server up though hopefully we have more information about this tomorrow. Along with this, we will be starting giveaways shortly as a thank you to our players for your patience.

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[Update 17/03/21 05:14 GMT+0] Hey players, just providing an update as to where we are with everything right now following the last update 6 days ago.

We have just gotten in touch with the host to re-confirm our plan to have everything up and ready for the 19th of March since we're still waiting on our database backups on the offline servers. In the meantime, a temporary server was mentioned in the last post however due to complications with the new server we've received, it's currently experiencing significantly high ping and connectivity issues which has delayed the release - because it has taken too much time already, it doesn't look like the server will be ready to release before all main servers come back online however we will continue working on it in the meantime so it can be released at a later date.

If you haven't done so already, get involved with the giveaways we're hosting in our Discord server! If you have any further questions or concerns you are more than welcome to send me a message on the forums or via Discord at any time. We hope to see you all back in-game over this weekend! 🙏

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[Update 19/03/21 11:13 GMT+0]
The data center containing our server backups that we require for today's startup have begun a gradual restart of all servers and are preparing them to be restored for service, at this time we're unsure exactly at what point during today our data will become available for us to use before we launch the servers again.

A following announcement will be posted later today with an update as soon as we have more information, we appreciate your patience.

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[Update 19/03/21 21:46 GMT+0]
With the process of getting all the servers back online, we have received information from the data center that during the power cycling stages of all servers a lot of smoke was discovered coming from some servers, they have stopped the operation to start up servers for the day and will resume tomorrow.

Unfortunately they did not not get around to cycling our servers on today as we were hoping, we currently have no estimation as to when our data will be accessible in order for us to bring the servers back online. At this time, we can expect the servers to be back online within this upcoming week.

We apologize sincerely for this delay, we understand how frustrating this might be for some players and we are just as eager as you to have everything back online as soon as possible. Sadly we have no option but to wait as the backups we need to recover from our data center servers is the only copy available.

We will continue to provide updates within this channel and on the forums as more information becomes available, we thank you kindly for your patience!

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[Update 26/03/21 12:30 GMT+0] We are pleased to finally announce that we have obtained all of our database backups and are now in the process of restoring everything as quickly as possible! All servers are expected to be back online within the next few hours, a following announcement will be made later when everything is ready to go!

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