Hey there!
You may be aware that UltraNetwork has been offline for the last 24 hours, we posted an announcement within our Discord server providing details as they become available regarding a situation with our server hosts.
Why was the server down?
We were made aware of an issue regarding an on-site fire with servers from our server hosts on the night of March 11th at roughly 1:00 GMT+0. The building where all of our servers were hosted was completely lost to the fire, along with the servers inside of it, this also means that we lost access to our consoles and at this time we don't know what the status is of the live server data.
Has any data been lost? Will I lose my progress?
All our servers are backed up daily around midnight GMT+1, the servers where backups are kept are off-site and seperate from the servers that were destroyed so everything is saved. We will be using the latest backup that we have available to restore on our new servers when they are available.
Why did it taking so long?
We had received replacement servers and everything was ready to go, however we were still missing our databases that contain essential information such as user account login details, punishments, game stats such as balance, prestige, survival lands, skyblock islands, etc. and without the databases we couldn't resume. Our databases are stored in a server building opposite the one that was lost to the fire and as a precaution, we were told the power to the building will remain offline until the 19th for safety. Once the building is available and power is switched on to the servers, we were be able to retrieve our databases and bring the server back online. Until then unfortunately we had no choice but to wait.
When will the server be back online?
Our current estimation for when the server will be restored is pinned at the top of this thread.
We sincerely apologize for the inconvenience, this is just an unfortunate event and a lot of this is out of our hands. This is the first time ever since UltraNetwork started nearly four years ago that we are experiencing such significant downtime as a result of a server error.
We will continue to do our best in order to get everything back online and running as soon as possible for you to enjoy, thank you for your patience.
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Update posted on 26th March at 17:09 GMT+0. (Latest Update)
After two weeks of downtime, we're excited to announce that UltraNetwork is back online!
Both the Prison and Skyblock servers have been restored successfully with minimal data loss, the total duration of how far of a roll back occurred from restoring our latest backups cannot be accurately determined though it is within the range of 6-12 hours.
Survival Server
Whilst prison and skyblock are both back online, we're still waiting on a separate server within our host's data center to come back online in order for us to fetch the latest data for it, the survival server should be online within the next few days and we will continue to provide updates as they become available.
We'd like to thank all of our players for sticking with us during this extreme and unfortunate event - rest assured we have been working around the clock to bring our network back online for you to enjoy and will continue to do so for the foreseeable future. We apologize for the extensive delay in getting everything back online, the majority of this was out of our hands though moving forward, we are making adjustments to ensure that we never experience such a lengthy period of time offline ever again - this was our first, and last time being offline for over a week!
Update posted on 26th March at 12:30 GMT+0.
Update posted on 19th March at 21:46 GMT+0.
Update posted on 19th March at 11:13 GMT+0.
Update posted on 17th March at 05:14 GMT+0.
Update Posted on 11th March at 23:11 GMT+0.
Update posted on 11th March at 04:56 GMT+0.
Update posted on 10th March at 22:20 GMT+0.
Update posted on 10th March at 10:23 GMT+0.
Update posted on 10th March at 09:52 GMT+0.
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